Return & Refund Policy
Effective Date: August 17, 2026
Last Updated: August 17, 2026
1. Introduction
Thank you for shopping with Delvuniq.
We are committed to providing customers with clear, fair, and transparent return and refund procedures.
Delvuniq is an online retail brand owned and operated by Xichang Xiling E-Commerce Co., Ltd., a company established on October 15, 2025, and registered in Sichuan Province, China.
This Return & Refund Policy explains our return eligibility requirements, return procedures, refund processing times, cancellation conditions, and return shipping responsibilities.
Our primary market is the United States, and we also serve customers in supported international destinations.
2. Return Policy — 30 Days
We offer a 30-day return request period for eligible products.
Customers have 30 calendar days from the date their order is delivered to request a return.
To be eligible for a standard return due to a change of mind, the product generally must:
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Be unused and in its original condition.
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Be free from damage caused by the customer.
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Include its original packaging and accessories, where applicable.
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Include proof of purchase, such as an order number or purchase confirmation.
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Meet any applicable product-specific return conditions disclosed before purchase.
Returns must be requested within 30 days after delivery.
Products that are defective, damaged upon delivery, incorrectly supplied, or otherwise nonconforming may qualify for remedies under applicable consumer protection laws, regardless of the standard voluntary return conditions.
3. How to Request a Return
To initiate a return, please contact our customer support team.
Return Request Email: info@delvuniq.com
Please provide:
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Your full name.
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Your order number.
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The email address used during checkout.
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The product you wish to return.
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The reason for your return.
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Photographs of the product, if relevant and available.
Our customer support team will review your request and provide instructions on how to proceed.
If your return is approved, we will provide the relevant return instructions and confirm the applicable return address.
Please contact us before shipping any returned products.
Returning an item without first contacting our support team may delay identification and processing of the return.
4. Return Shipping Address
Our designated return address is:
Return Recipient: Delvuniq Returns — Xichang Xiling E-Commerce Co., Ltd.
Return Address:
No. 11, Group 4, Jinzhu Village, Gaocao Hui Ethnic Township, Xichang City, Liangshan Yi Autonomous Prefecture, Sichuan Province, China
Return Support Email: info@delvuniq.com
Please note that our return address is located in China.
International return shipping costs and delivery times may vary depending on the customer's location, selected shipping carrier, and applicable customs requirements.
We recommend using a shipping service with tracking information when returning products.
Please retain your shipping receipt and tracking details until your return has been processed.
5. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Customer-Initiated Returns
For eligible voluntary returns, including change-of-mind purchases, personal preferences, or incorrect items ordered by the customer:
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The customer is generally responsible for return shipping costs.
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The customer may choose an appropriate trackable shipping service.
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Original shipping charges are generally non-refundable unless required by applicable law.
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No additional restocking fee is charged for eligible standard returns.
Customers are encouraged to review international return shipping costs before sending an item to our return address in China.
Damaged, Defective or Incorrect Products
If an item arrives damaged, defective, or different from what was ordered, please contact us at info@delvuniq.com.
We will assess the issue and offer an appropriate resolution, which may include:
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A replacement product.
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A full or partial refund, where appropriate.
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A return with reasonable return shipping costs covered by us where applicable or required by law.
Customers will not be required to bear return shipping costs that applicable law requires the seller to cover.
Please do not return damaged or incorrect products before receiving return instructions.
6. Non-Returnable Items and Exceptions
Certain products may be ineligible for voluntary change-of-mind returns due to hygiene, safety, product condition, or customization requirements.
Depending on the product and applicable laws, such items may include:
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Personalized or custom-made products.
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Perishable products.
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Certain opened personal care or hygiene products.
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Products that cannot safely be returned due to applicable shipping restrictions.
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Products damaged through misuse after delivery.
Any relevant product-specific restrictions will be disclosed where required before purchase.
Discounted and promotional products are not automatically excluded from standard return eligibility.
Nothing in this section limits statutory remedies for defective, damaged, incorrectly supplied, or otherwise nonconforming products.
If you are unsure whether your item is eligible for a return, please contact info@delvuniq.com before sending it back.
7. Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive a defective product, a damaged item, or an incorrect product, contact us as soon as reasonably possible.
Email: info@delvuniq.com
Please include your order number, a description of the issue, and supporting photographs where available.
We will investigate your request and determine an appropriate resolution.
Depending on the circumstances and applicable laws, available remedies may include replacement, repair, a partial refund, or a full refund.
If the issue is caused by our fulfillment error or a product defect, we will not require the customer to pay return shipping costs where such costs must be borne by us under applicable law.
8. Refund Processing Time
Once we receive a returned item, we will review its condition and eligibility.
Customers will be notified of the return review outcome.
Approved refunds are generally processed within 5–10 business days after the returned item has been received, inspected, and approved.
Refunds will ordinarily be issued to the original payment method used for the purchase.
Please note:
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Payment processors and financial institutions may require additional time to post the refunded amount.
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Refund processing times may vary depending on the payment provider.
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Any deduction permitted under this policy and applicable law will be disclosed to the customer.
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Where legally required, refunds will be provided within the applicable statutory time limit.
If you have not received an approved refund after the expected processing period, please contact info@delvuniq.com.
9. Refund Amounts
The amount refunded depends on the circumstances of the return.
Voluntary Returns
For eligible change-of-mind returns:
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The purchase price paid for the returned product will generally be refunded upon approval.
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Original shipping fees are generally non-refundable unless applicable law requires otherwise.
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Return shipping costs are generally the customer's responsibility.
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No standard restocking fee is charged.
Defective, Damaged or Incorrect Products
If a refund is approved because an item is defective, damaged upon delivery, or incorrectly supplied, we will provide the appropriate refund, including applicable original shipping charges or necessary return shipping costs where required by law.
Partial Returns
If only part of an order is returned, the refund will generally be based on the amount paid for the eligible returned products.
Any adjustment involving order-level discounts or promotional shipping benefits will be handled in accordance with the promotional terms disclosed at purchase and applicable law.
We do not make undisclosed deductions from approved refunds.
10. Order Cancellation Policy
Customers may request an order cancellation within 12 hours after placing an order.
To request cancellation, please email:
Include your order number and the reason for cancellation.
Before Shipment
We will attempt to accommodate cancellation requests received within 12 hours, provided the order has not already entered a stage of fulfillment where cancellation is no longer possible.
Submitting a request within 12 hours does not guarantee cancellation if the order has already been processed for dispatch or shipped.
If an order is successfully canceled before shipment, we will refund the payment collected for the canceled order, including any applicable shipping fee.
After Shipment
If an order has already been dispatched, it generally cannot be canceled through our standard cancellation process.
Customers may request an eligible return after delivery in accordance with this Return & Refund Policy.
These conditions do not restrict any cancellation or withdrawal rights provided by applicable law.
11. Exchanges
If you wish to exchange an eligible product, please contact our customer support team within 30 days after delivery.
Exchange Request Email: info@delvuniq.com
Exchanges are subject to product eligibility and stock availability.
If the requested replacement is unavailable, we may offer another appropriate resolution, including a refund where applicable.
For exchanges requested due to personal preference, customers may be responsible for applicable return or replacement shipping charges disclosed in advance.
For exchanges required because of defective, damaged, or incorrectly supplied products, we will provide appropriate remedies in accordance with applicable law.
12. Shipping and Delivery Information
Delvuniq provides worldwide shipping to supported destinations.
Our standard shipping arrangements are:
| Shipping Information | Details |
|---|---|
| Order Processing | 1–2 business days |
| Estimated Shipping Transit | 7–12 business days |
| Estimated Total Delivery | 8–14 business days |
| Orders under US$50 | US$6.99 shipping |
| Orders of US$50 or more | Free standard shipping |
Shipping transit time does not include order processing time.
Delivery estimates may vary depending on destination, customs procedures, shipping carrier operations, public holidays, and other circumstances.
The final shipping charge will be displayed during checkout before payment.
For more information, please review our Shipping Policy.
13. Lost or Undelivered Packages
If your package is missing, significantly delayed, or marked as delivered but cannot be located, please contact:
Include your order number and any relevant tracking information.
We will review the shipment status and, where necessary, contact the shipping carrier.
If a shipment is confirmed lost or cannot be delivered, we will provide an appropriate remedy, which may include reshipment or a refund, in accordance with applicable consumer protection laws.
Customers will not be automatically denied a refund solely because a carrier reports a delivery problem.
14. International Returns and Customs
Because Delvuniq serves international customers, certain returns may involve customs declarations, international shipping charges, or import-related procedures.
For voluntary returns, customers are generally responsible for arranging and paying for return shipping to the designated return address.
Where applicable, customers should accurately describe returned merchandise in customs documentation.
Please contact us before returning products if you require assistance with international return instructions.
Any responsibility for customs-related fees will be determined according to the circumstances of the return, applicable laws, and the information provided to the customer.
For seller-caused errors or defective products, we will provide the remedies required by applicable law.
15. Promotions, Discounts and Refunds
Products purchased with promotional discounts are generally eligible for returns under the same applicable conditions as other products, unless a lawful product-specific exception was clearly disclosed before purchase.
Refund amounts are generally calculated using the actual price paid for the returned products.
Discounts, promotional benefits, and shipping arrangements may be adjusted where permitted by applicable law and the disclosed terms of the offer.
We do not impose hidden refund penalties or undisclosed administrative fees.
16. Customer Rights
This policy is intended to provide clear and fair procedures for returns, cancellations, and refunds.
Nothing in this policy excludes, restricts, or overrides any mandatory consumer rights available under applicable laws.
Customers may have additional rights concerning defective products, delivery failures, cancellation periods, or refunds depending on their jurisdiction.
Where applicable law provides stronger consumer protections, those protections will prevail.
17. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our operations, product offerings, customer service processes, or applicable laws.
When changes are made, the "Last Updated" date will be revised.
Changes will not retroactively reduce the rights of customers with previously accepted orders, except where permitted by applicable law.
18. Contact Information
For questions about returns, refunds, exchanges, damaged products, shipping issues, or order cancellations, please contact us.
Brand Name: Delvuniq
Legal Company Name: Xichang Xiling E-Commerce Co., Ltd.
Company Establishment Date: October 15, 2025
Registered Business Address:
No. 11, Group 4, Jinzhu Village, Gaocao Hui Ethnic Township, Xichang City, Liangshan Yi Autonomous Prefecture, Sichuan Province, China
Return Shipping Address:
No. 11, Group 4, Jinzhu Village, Gaocao Hui Ethnic Township, Xichang City, Liangshan Yi Autonomous Prefecture, Sichuan Province, China
Customer Support and Returns Email: info@delvuniq.com
Primary Market: United States
Shipping Coverage: Worldwide
Effective Date: August 17, 2026
Last Updated: August 17, 2026
Delvuniq is owned and operated by Xichang Xiling E-Commerce Co., Ltd.
Customer Support Email: info@delvuniq.com