Shipping Policy
Effective Date: August 17, 2026
Last Updated: August 17, 2026
1. Introduction
Welcome to Delvuniq!
Thank you for shopping with us. We aim to provide a clear and convenient shipping experience for customers purchasing products through our online store.
Delvuniq is an online retail brand owned and operated by Xichang Xiling E-Commerce Co., Ltd., a company established on October 15, 2025, and registered in Sichuan Province, China.
This Shipping Policy explains our shipping coverage, order processing times, shipping fees, estimated delivery periods, tracking information, and procedures for shipping-related issues.
Our primary market is the United States, and we also provide international shipping to supported destinations worldwide.
2. Shipping Destinations
Delvuniq offers worldwide shipping, including the United States and other eligible international destinations.
Shipping availability may vary depending on local regulations, carrier services, product restrictions, and delivery accessibility.
Customers can confirm whether their destination is supported by entering their shipping address during checkout.
If we are unable to fulfill an order due to shipping restrictions or unavailable delivery services, we will contact the customer and arrange a cancellation and refund for the affected order.
3. Order Processing Time
Orders are generally processed within 1–2 business days after payment confirmation.
Order processing may include:
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Payment verification
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Product preparation
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Order verification
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Packaging
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Shipping arrangements
Business days exclude weekends and applicable public holidays.
Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.
Order processing time is separate from shipping transit time.
4. Estimated Shipping and Delivery Time
Our standard estimated delivery schedule is:
| Shipping Stage | Estimated Time |
|---|---|
| Order Processing | 1–2 business days |
| Shipping Transit | 7–12 business days |
| Estimated Total | 8–14 business days |
These estimates apply to standard orders shipped to supported destinations under normal delivery conditions.
The estimated total delivery time includes both order processing and shipping transit.
Actual delivery times may vary based on the destination, carrier availability, customs processing, weather conditions, and other factors.
Delivery estimates are not guaranteed arrival dates.
If an order is expected to experience a significant delay, we will make reasonable efforts to communicate relevant updates.
5. Shipping Fees and Free Shipping
We offer the following standard shipping rates for eligible orders and supported shipping destinations:
| Order Value | Standard Shipping Fee |
|---|---|
| Under US$50 | US$6.99 |
| US$50 or more | FREE |
Free Shipping Eligibility
Orders with a qualifying merchandise subtotal of US$50 or more are eligible for free standard shipping.
Orders with a qualifying merchandise subtotal below US$50 are charged a standard shipping fee of US$6.99.
The final applicable shipping fee will be displayed at checkout before payment is completed.
Free shipping applies to eligible standard shipping services and does not automatically include customs duties, import taxes, or other charges imposed by destination authorities.
Shipping promotions, if offered, will be governed by the conditions disclosed with the relevant offer.
We do not charge undisclosed shipping fees after an order has been accepted.
6. Shipping Methods and Carriers
We use available standard shipping and logistics services based on the customer's destination and the requirements of the ordered products.
The shipping carrier may vary depending on the shipment and delivery location.
Where applicable, international shipments may be transferred to local delivery partners for final delivery.
If tracking information is available for your shipment, it will be provided after dispatch.
7. Order Tracking
Once your order has been shipped, available tracking information will be sent to the email address provided during checkout or made accessible through our order tracking services.
Please allow sufficient time for the carrier to update the tracking status after dispatch.
If your tracking information is unavailable, has not updated for an extended period, or appears incorrect, please contact:
Customer Support Email: info@delvuniq.com
Include your order number so our customer support team can investigate.
8. Shipping Delays
Although we aim to meet our estimated delivery schedules, shipping delays may occasionally occur due to:
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Customs inspections or clearance procedures
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Carrier delays or transportation disruptions
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Weather conditions or natural events
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Peak shopping seasons and public holidays
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Incorrect or incomplete shipping information
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Remote delivery locations
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Other circumstances beyond our reasonable control
These circumstances may affect delivery estimates.
If your shipment has not arrived within the estimated shipping period, please contact us for assistance.
We will review the shipment status, contact the relevant logistics provider where appropriate, and work toward a reasonable resolution.
Nothing in this section limits your rights to remedies for delayed or undelivered goods under applicable consumer protection laws.
9. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate delivery information during checkout.
Please verify your:
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Full name
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Street address
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Apartment or unit number, if applicable
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City, state, and postal code
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Country
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Contact telephone number
If you notice an error in your shipping information, please contact info@delvuniq.com as soon as possible.
We will attempt to update the address before dispatch, but changes may not be possible after an order has entered the shipping process.
If a package is returned because of an incorrect address provided by the customer, additional shipping charges may apply for reshipment. Any such charges will be communicated before reshipment.
10. International Shipping, Customs and Import Duties
Delvuniq provides international shipping to supported destinations.
Depending on your country or region, international orders may be subject to customs inspections, import duties, taxes, and other government-imposed charges.
Unless expressly stated otherwise at checkout, applicable import duties and taxes are not included in the standard shipping fee and may be payable by the recipient.
Any additional charges will be handled in accordance with applicable laws and the information disclosed during checkout.
Customs clearance requirements and delivery times may vary by country.
For information about local import requirements, customers may consult their relevant customs authorities.
11. Lost, Missing or Damaged Packages
If your order is lost, arrives damaged, or is marked as delivered but cannot be located, please contact us at:
Please include:
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Your order number
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The email address used for your purchase
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A description of the issue
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Photographs of any damage, if available
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Relevant tracking information
For missing shipments, we may investigate the situation with the shipping carrier.
For damaged products or incorrect deliveries, we will assess the issue and offer an appropriate solution, which may include a replacement or refund.
Where a product is not delivered or is delivered in a damaged or nonconforming condition, we will provide remedies as required by applicable consumer protection laws.
12. Order Cancellation and Shipping Changes
Customers may request an order cancellation within 12 hours after placing an order by contacting:
Please include your order number and cancellation request.
We will attempt to accommodate cancellation requests received within this period, provided the order has not already been processed for dispatch or shipped.
Once an order has shipped, cancellation may no longer be possible.
If an eligible order is canceled before shipment, we will refund the payment collected for the canceled order, including any applicable shipping fee.
If your order has already been shipped, you may request a return after delivery in accordance with our Return & Refund Policy.
These conditions do not restrict any statutory cancellation rights available under applicable law.
13. Returns and Return Shipping Costs
Delvuniq offers a 30-day return request period from the date of delivery for eligible items.
Customers wishing to return a product must contact our customer support team before sending it back.
Returns Email: info@delvuniq.com
Return Shipping Address:
No. 11, Group 4, Jinzhu Village, Gaocao Hui Ethnic Township, Xichang City, Liangshan Yi Autonomous Prefecture, Sichuan Province, China
Return Shipping Responsibility
Customer-Initiated Returns
For voluntary returns due to a change of mind, personal preference, or an incorrect item ordered by the customer, return shipping costs are generally the customer's responsibility unless otherwise stated or required by law.
Because our return address is located in China, international return shipping costs may vary depending on the customer's location and selected carrier.
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective, or different from what was ordered, please contact us before returning it.
Where a return is required due to our error or a product defect, we will arrange an appropriate remedy and cover reasonable return shipping costs where applicable or required by law.
Customers should not send items to the return address without first contacting customer support for return instructions.
14. Refund Processing
Eligible returns are handled in accordance with our Return & Refund Policy.
Once a returned item has been received and inspected, approved refunds are generally processed within 5–10 business days.
Refunds are issued to the original payment method unless otherwise agreed or required by law.
The time required for funds to appear in your account may depend on the payment provider or financial institution.
For complete details, including eligibility requirements, return conditions, and refund procedures, please review our Return & Refund Policy.
15. Contact Information
For questions about shipping, order processing, delivery status, cancellations, or returns, please contact us.
Brand Name: Delvuniq
Legal Company Name: Xichang Xiling E-Commerce Co., Ltd.
Company Establishment Date: October 15, 2025
Registered Business Address:
No. 11, Group 4, Jinzhu Village, Gaocao Hui Ethnic Township, Xichang City, Liangshan Yi Autonomous Prefecture, Sichuan Province, China
Customer Support Email: info@delvuniq.com
We will review shipping-related inquiries and provide assistance as soon as reasonably possible.
16. Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes in shipping services, delivery locations, carrier arrangements, operational procedures, or applicable legal requirements.
Any updates will be reflected in the "Last Updated" date shown at the beginning of this policy.
Changes will not retroactively reduce customers' rights for orders already accepted, except where permitted by applicable law.
Effective Date: August 17, 2026
Last Updated: August 17, 2026
Delvuniq is owned and operated by Xichang Xiling E-Commerce Co., Ltd.
Customer Support: info@delvuniq.com