Terms of Service
Effective Date: August 17, 2026
Last Updated: August 17, 2026
1. Introduction and Legal Business Entity
Welcome to Delvuniq.
These Terms of Service ("Terms") govern your access to and use of the Delvuniq online store, including browsing products, placing orders, making purchases, and using our related customer services.
Delvuniq is an online retail brand owned and operated by Xichang Xiling E-Commerce Co., Ltd., the legal business entity responsible for operating this store and entering into sales transactions with customers.
Xichang Xiling E-Commerce Co., Ltd. was established on October 15, 2025, and is registered in Sichuan Province, China.
Throughout these Terms, "Delvuniq," "we," "us," and "our" refer to Xichang Xiling E-Commerce Co., Ltd., operating under the Delvuniq brand. "You" and "your" refer to visitors, customers, and other users of our online store.
By accessing our website or placing an order, you agree to these Terms. If you do not agree, please discontinue use of our website.
Nothing in these Terms excludes or limits any rights that cannot legally be waived under applicable consumer protection laws.
2. Business Information
Brand Name: Delvuniq
Legal Company Name: Xichang Xiling E-Commerce Co., Ltd.
Company Establishment Date: October 15, 2025
Registered Business Address:
No. 11, Group 4, Jinzhu Village, Gaocao Hui Ethnic Township, Xichang City, Liangshan Yi Autonomous Prefecture, Sichuan Province, China
Business Activity: Online Retail and General Merchandise E-Commerce
Primary Market: United States
Shipping Coverage: Worldwide
Customer Support Email: info@delvuniq.com
Xichang Xiling E-Commerce Co., Ltd. is the merchant operating the Delvuniq online store and is responsible for customer orders, applicable refunds, and customer support in accordance with these Terms and applicable laws.
3. Eligibility and Use of the Website
By using this website, you represent that you are at least the age of legal majority in your jurisdiction or that you are using the website with appropriate consent from a parent or legal guardian.
You agree to:
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Provide accurate and complete information when placing an order.
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Use our website only for lawful purposes.
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Refrain from fraudulent transactions or unauthorized activities.
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Respect applicable intellectual property rights.
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Avoid interfering with the website's security or functionality.
We may restrict or refuse access to our services when reasonably necessary to prevent fraud, security risks, or unlawful activities.
4. Products and Product Information
Delvuniq operates a general merchandise online retail business offering everyday products, lifestyle accessories, household essentials, practical gadgets, seasonal items, and other products made available through our store.
We make reasonable efforts to present accurate product descriptions, specifications, images, prices, and availability information.
However, actual product colors and appearance may vary slightly due to screen settings, lighting, manufacturing variations, or other reasonable factors.
Product availability and specifications may change over time.
If a product you receive is defective, damaged, incorrectly described, or different from what you ordered, please contact info@delvuniq.com for assistance.
Your statutory consumer rights remain unaffected.
5. Pricing and Payments
Prices are displayed in the currency shown on our website or at checkout.
Prices and promotional offers may change, but changes will not affect orders that have already been accepted, except where permitted by applicable law.
Applicable taxes, shipping charges, and other charges will be displayed during checkout where required.
We accept payment methods made available through our secure checkout system.
By submitting your payment information, you confirm that you are authorized to use the selected payment method.
If a pricing or product information error is identified before an order is accepted, we may contact you to confirm the correct information or cancel the affected order and refund any payment collected.
We do not impose undisclosed recurring subscription charges through ordinary one-time product purchases.
6. Orders and Order Acceptance
After placing an order, you may receive an order confirmation email containing your purchase information.
An order confirmation acknowledges that we have received your order but does not necessarily mean the order has been accepted.
An order is accepted when we confirm fulfillment or dispatch the purchased products.
We may cancel or decline orders when reasonably necessary due to:
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Product unavailability.
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Payment verification failures.
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Suspected fraudulent activity.
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Incorrect pricing or product information.
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Shipping restrictions or legal requirements.
If an order is canceled after payment has been collected, the amount paid for the canceled items, including any applicable shipping charges, will be refunded to the original payment method.
7. Order Processing and Shipping
Delvuniq provides worldwide shipping services, with the United States as our primary customer market.
Our standard shipping arrangements are:
Order Processing Time: Approximately 1–2 business days.
Estimated Shipping Transit Time: 7–12 business days.
Shipping Fees:
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Orders of US$50 or more qualify for free standard shipping.
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Orders under US$50 incur a standard shipping fee of US$6.99.
Shipping eligibility and final charges will be displayed at checkout.
Business days generally exclude weekends and applicable public holidays.
Delivery estimates are not guaranteed and may be affected by destination, carrier operations, customs clearance, weather conditions, or other circumstances beyond our reasonable control.
Customers will receive available shipment tracking information after their orders have been dispatched.
For further information, please refer to our Shipping Policy.
8. International Orders, Customs and Taxes
As Delvuniq serves customers internationally, certain shipments may be subject to customs clearance, import duties, taxes, or local regulatory requirements.
Unless explicitly stated otherwise at checkout, customers may be responsible for applicable import duties, taxes, and customs charges imposed by the destination country.
Any such charges will be handled in accordance with applicable laws and the information disclosed during checkout.
Customers are responsible for providing accurate shipping information to help ensure successful delivery.
9. Order Cancellation
Customers may request an order cancellation within 12 hours after placing an order by contacting:
Please include your order number and cancellation request.
We will attempt to accommodate requests made within this period, provided the order has not already been processed for dispatch or shipped.
Cancellation is not guaranteed once fulfillment has progressed beyond the point at which the order can reasonably be stopped.
If an eligible cancellation is approved, any payment collected for the canceled order will be refunded to the original payment method.
If your order has already shipped, please follow our Return & Refund Policy after delivery.
This section does not restrict any cancellation rights provided by applicable law.
10. Returns and Exchanges
We offer a 30-day return request period from the date of delivery for eligible products.
To request a return or exchange, please contact:
Returns Email: info@delvuniq.com
Returned products generally must:
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Be in their original condition.
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Be unused, unless the return concerns a defective or incorrectly supplied product.
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Include original packaging and accessories where reasonably applicable.
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Be accompanied by an order number or other proof of purchase.
Certain products may be excluded from voluntary returns for hygiene, safety, personalization, or other lawful reasons. Any applicable product-specific restrictions will be disclosed where required.
Return Address:
No. 11, Group 4, Jinzhu Village, Gaocao Hui Ethnic Township, Xichang City, Liangshan Yi Autonomous Prefecture, Sichuan Province, China
Please contact our customer support team and obtain return instructions before shipping an item back.
For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated.
If a return is required because an item is defective, damaged upon delivery, or incorrectly supplied, we will arrange an appropriate remedy, including return shipping arrangements where required by applicable law.
Nothing in this section limits statutory rights relating to defective or nonconforming goods.
11. Refund Policy
Approved refunds will be issued to the original payment method used for the purchase unless otherwise agreed or required by law.
For eligible returns, we generally process approved refunds within 5–10 business days after receiving and inspecting the returned item.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
If your order arrives damaged, contains incorrect items, or has another fulfillment issue, please contact info@delvuniq.com with your order number and supporting information.
We will review the issue and provide a suitable resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.
For complete return eligibility, exclusions, shipping responsibilities, and refund procedures, please consult our Return & Refund Policy.
12. Promotions and Discounts
Delvuniq may offer promotional prices, discount codes, seasonal offers, and other special promotions.
Promotional terms, eligibility requirements, expiration dates, and applicable exclusions will be disclosed with the relevant offer.
Promotions may not be combined unless expressly stated.
We reserve the right to correct promotional errors or discontinue offers prospectively, subject to applicable laws and any commitments already made to customers.
We do not intentionally advertise false discounts, misleading pricing comparisons, or deceptive promotional deadlines.
13. Intellectual Property Rights
The content available on the Delvuniq website, including original text, graphics, website designs, photographs, branding, and other materials, is owned by or licensed to Xichang Xiling E-Commerce Co., Ltd. or the respective rights holders.
Such materials are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit protected website content without authorization from the relevant rights holder.
Third-party trademarks, product names, and images remain the property of their respective owners.
If you believe that any material on our website infringes your intellectual property rights, please contact info@delvuniq.com with relevant details.
14. Privacy and Personal Information
We respect the privacy of our customers and website visitors.
Personal information collected through our website may include contact details, shipping information, order information, and other information needed to process transactions and provide customer support.
Our collection, use, storage, and sharing of personal information are described in our Privacy Policy.
By using our website, you acknowledge that your personal information will be handled in accordance with our published Privacy Policy and applicable data protection laws.
Any marketing communications will be managed in accordance with applicable consent and opt-out requirements.
15. Third-Party Services
Our website is operated using the SHOPLINE e-commerce platform and may use third-party providers for payment processing, shipping, website functionality, analytics, and customer support.
Third-party services may be subject to their own terms and privacy policies.
Xichang Xiling E-Commerce Co., Ltd. remains the legal merchant responsible for Delvuniq customer sales and related obligations under these Terms.
References to third-party technology providers do not make those providers parties to the sales contracts between customers and Xichang Xiling E-Commerce Co., Ltd.
16. Accuracy and Availability of the Website
We make reasonable efforts to keep our website information accurate and available.
From time to time, the website may contain typographical errors, inaccurate information, or temporary technical interruptions.
We may correct errors, update product information, or temporarily suspend website functions for maintenance, security, or operational reasons.
Where an error affects an accepted order, we will address the situation in accordance with applicable consumer protection laws.
17. Disclaimer and Limitation of Liability
To the maximum extent permitted by applicable law, our website and its general informational content are provided on an "as available" basis.
We do not guarantee uninterrupted website access or that the website will always be free from technical errors.
To the extent permitted by law, Xichang Xiling E-Commerce Co., Ltd. is not responsible for indirect or consequential losses resulting from circumstances beyond its reasonable control.
However, nothing in these Terms excludes or limits liability for fraud, willful misconduct, product-related obligations, or other liabilities that cannot legally be excluded or limited.
These Terms do not affect customers' mandatory rights concerning defective products, non-delivery, refunds, or other protections available under applicable law.
18. Governing Law and Dispute Resolution
These Terms are intended to be governed by the laws of the State of New York, United States, without regard to conflict-of-law principles, to the extent such choice of law is valid and enforceable.
This choice of law does not deprive consumers of mandatory protections available under the laws of their country or state of residence.
If a dispute arises concerning a purchase, refund, or the use of our website, customers are encouraged to contact us first at:
We will make reasonable efforts to resolve complaints through direct communication.
If a dispute cannot be resolved informally, either party may pursue available legal remedies before a court of competent jurisdiction.
Where legally permitted, proceedings may be brought before a competent state or federal court located in New York, United States.
Nothing in this section prevents consumers from bringing claims before other courts or authorities where mandatory applicable law grants them that right.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business operations, website services, applicable laws, or customer policies.
When changes are made, we will update the "Last Updated" date displayed at the beginning of this document.
Material changes affecting existing customer rights or obligations will be communicated where required by applicable law.
Changes will apply prospectively unless otherwise required or permitted by law.
Customers are encouraged to review these Terms periodically.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be enforced to the extent legally permissible or severed where necessary.
The remaining provisions will continue in effect.
21. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any applicable terms disclosed at checkout, form the relevant agreement governing customer purchases and use of the Delvuniq website.
If any provisions conflict, mandatory applicable law will prevail.
Specific product or promotional terms disclosed before purchase will apply to the relevant transaction to the extent legally permissible.
22. Contact Information
If you have any questions concerning these Terms of Service, please contact:
Brand: Delvuniq
Legal Operating Entity: Xichang Xiling E-Commerce Co., Ltd.
Registered Business Address:
No. 11, Group 4, Jinzhu Village, Gaocao Hui Ethnic Township, Xichang City, Liangshan Yi Autonomous Prefecture, Sichuan Province, China
Email: info@delvuniq.com
Established: October 15, 2025
Effective Date: August 17, 2026
Last Updated: August 17, 2026
Delvuniq is operated by Xichang Xiling E-Commerce Co., Ltd.
Customer Support Email: info@delvuniq.com